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Excellent analogy! It's the famous 'prevention is better than cure' applied to business. In Design, an ignored error can mean a recall of thousands of printed materials; in HR, hiring without profile analysis is a turnover risk. Risk is everywhere there is a decision to be made. ------------------------------ ...

Francisco Tapia, Excellent reflection. The defensiveness often stems from a lack of psychological safety - staff fear that a finding equals a failure. To turn audits into opportunities, I've seen great success in involving floor staff in the resolution of findings, rather than just the reporting. When ...