For today's FAQ Highlights topic, we hope to provide additional information and clarification about finding, paying, and managing your Exemplar Global and/or iNARTE invoices.
For the majority of Exemplar Global and iNARTE certification schemes*, annual renewal invoices are auto-generated each year 30 days prior to the renewal date. Your renewal reminder email and invoice will be emailed to you at that time - since these are system-generated, they sometimes will be filtered to junk or spam, so be sure to check there as well.
Your annual renewal reminder email will also contain a quick payment link so you can more quickly and easily submit your payment directly via the portal. If you have previously set up monthly installments for your Exemplar Global scheme, the email just serves as a reminder that your renewal date is upcoming - your monthly payments should continue as scheduled unless you have otherwise notified us.
You can also manage your invoices via your portal:
-
From the Community homepage, select 'Manage Certifications' to open the Certification Portal.
-
From the top menu bar under 'Manage My Certifications' select 'Exemplar Global' or 'iNARTE' depending on the scheme you hold.
-
Select 'UNPAID INVOICES'.
-
Find the invoice you'd like to pay and click 'Pay Now'. You will be emailed a payment receipt via the system after payment is complete.
If you can't locate your receipt email, or need additional copies of your paid invoice (this is the same as your receipt):
-
From the same portal, select 'PAID INVOICES'.
-
Find the relevant invoice and click 'INVOICE/RECEIPT' to download a copy.
Quick tip: Paid invoices display a $0.00 balance and payment date. They may not appear in chronological order.
For more information, including step-by-step how-tos with screenshots, please visit our Knowledge Base:
We hope this information is helpful, and would love to hear your feedback! Feel free to reply to this post with additional questions, or if there are other Support topics you would like to see covered in the future!
*Certain Exemplar Global certification schemes require a recertification application to be submitted for renewal - if you are unsure which applies, you can check the requirements for your scheme to be sure. Your annual reminder email will also inform you as to whether you need to simply renew by paying your invoice, or submit a recertification application. For additional information please visit πHow to Recertify, Track, and Maintain Your Exemplar Global Certification
------------------------------
Anna Fischer
Customer Success
Exemplar Global/iNARTE
------------------------------