Agreed. That is why it is so important, as an auditor, to be friendly and supportive to the auditee. Keeping an open mind and open conversation with the auditee helps their processes improve while also helping the auditor grow their skills. The whole goal of auditing is to find gaps in the processes to prevent issues (harm to patient, damage to facility or company reputation, harm to user, etc) and to ensure the processes are working as intended. Auditors only looking for flaws are missing the big picture.
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Nanda Filkin
QA Scientist
Arete Biosciences
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