I really like how you pointed out that certification isn't just about knowing the standard, but also about applying it in real-world situations. That's such an important perspective, especially for those who are newer to the process.
Is there one specific challenge you faced during your certification journey that stands out to you, and how did you overcome it? I think many in the community would benefit from hearing how you navigated that experience.
Original Message:
Sent: 10-08-2025 03:46 PM
From: James Thompson
Subject: What's One Lesson You've Learned from Getting Certified?
@Jamie - After stepping away for a day and circling back on this topic, I realize I answered the question from a perspective of "certification for an organization" vs. personnel or training certification from Exemplar Global.
Regarding certification as an individual, my ONE lesson to pass along is to put "resourcefulness" ahead of credentials. Like a certified organization, your credentials are only as good as your application of your competencies. To be, it has been extremely beneficial to go through training and certification while also organizing my files, capturing key links (i.e., online resources, associations, social media accounts to follow, etc.), and indexing my files in Dropbox or Google Drive. While you're going through training and certification, it is beneficial to build a digital locker of sorts so you can reference your competency assets when the time comes to actually put them to use.
Stay organized, take good notes (now you can use AI to assist with that), and be a good Secretary. Your future self will thank you.
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All the best,
James
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James R. Thompson
COO/CIO & Technical Leader
Concentric Global | Office: 843.608.0127
Original Message:
Sent: 10-07-2025 02:21 PM
From: James Thompson
Subject: What's One Lesson You've Learned from Getting Certified?
Great question, Jamie! One of the biggest lessons I've learned through certification work is that it's not about the certificate, it's about the discipline you build into your business.
The first time I went through a certification audit, I thought preparation was mostly about making sure the documents were in order and the procedures were written correctly. What surprised me was how much the auditor cared about whether the people in the organization could actually demonstrate understanding and consistency. It taught me quickly that checklists and binders aren't enough-you need alignment, clarity, and daily practice for the system to hold up.
Another lesson: don't treat certification as an add-on to the business plan. When you integrate the management system into your strategy, it becomes a living framework that helps leaders make better decisions, allocate resources more effectively, and identify risks earlier. That's when certification stops being a compliance task and starts being a value driver.
If I had one piece of advice for someone starting out, it would be: don't aim for "perfect" on day one. Aim for transparency, document what you actually do, and commit to improving the system as you go. We use a 1-5 maturity scale. That mindset makes audits and improvement initiatives far less stressful and ensures the certification effort pays dividends long after the certificate is framed on the wall.
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All the best,
James
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James R. Thompson
COO/CIO & Technical Leader
Concentric Global | Office: 843.608.0127
Original Message:
Sent: 10-07-2025 01:38 PM
From: Jamie Gravatte
Subject: What's One Lesson You've Learned from Getting Certified?
We've talked a lot about the value of certification, but what's something real you learned in the process? Whether you're just starting your certification journey or have been through it more times than you can count there's always something to learn along the way.
What's one lesson or piece of advice you'd share with someone working toward their certification?
Maybe it's how you prepared for your first audit, what surprised you the most, or something you wish you'd known earlier.
Drop your thoughts below- your experience might be exactly what someone else needs to hear right now.
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Jamie Gravatte
Community Manager
Exemplar Global
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